Guy St. Clair

Knowledge Services

Knowledge Services Handbook

Total Quality Management in Information Services

Beyond Degrees

Entrepreneurial Librarianship

Customer Service in the Information Environment

Power and Influence

Bibliothekswissenschaft - Quo Vadis? / Library Science - Quo Vadis ? : Eine Disziplin Zwischen Traditionen und Visionen : Programme - Modelle - Forschungsaufgaben / a Discipline Between Challenges and Opportunities