Jenny Dugmore

Introduction to the ISO/IEC 20000 Series

Management Decisions and Documentation

Keeping the service going

Capacity management

Achieving ISO/IEC 20000

Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000

Finance for service managers

Integrated service management

Achieving BS 15000 Management Decisions

Manager's Guide to Service Management

A code of practice for IT service management

Managing end-to-end service

Enabling Change