Aftersales management

Every year large sums of money are wasted by the retail industry on badly managed after sales processes. Aftersales Management shows how to create much stronger customer service with very little additional cost. It explores what customers want, what sales people want, and how these points interface with the rest of a retailer's company. It also discusses implementation, explaining how to manage key stakeholders both within the business (the various business functions and departments) and outside (such as manufacturers and suppliers).

שנה

2009

שפה

English

הוצאה

Kogan Page

מהדורות

3

עמודים

218

ISBN

9780749456412

מקור הנתונים: Wikidata