Business Continuity Management Framework

The Definitive Handbook of Business Continuity Management

The Complete Guide to IT Service Level Agreements

Reputation Management

Service Level Agreements

E-Business Service Level Agreements

The definitive handbook of business continuity management

Help Desk Framework CD-ROM

BCM Framework CD-ROM for Business Continuity Management (Business Continuity Management Series)

Creating a Customer-Focused Help Desk

Service Level Agreements by Andrew Hiles, Hon FBCI, EloSCM