Call Center Operations

As one of the titles in the APQC's Passport to Success series, this book provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations -- and supported by examples of best practices and tips from actual practitioners -- this book will guide readers in their own call center efforts. - Back cover.

שנה

2000

שפה

English

הוצאה

Amer Productivity Center

מהדורות

1

עמודים

63

ISBN

9781928593232

מקור הנתונים: Wikidata