Call Center Technology Demystified

Call Center Technology Demystified clarifies the sometimes complex and often confusing array of technologies that enable call center success. This book will lead you through the labyrinth of customer contact technology jargon, common misperceptions and marketing hype to help you align technology with business needs and optimize your technology investments. - Back cover.

שנה

2002

שפה

English

הוצאה

Call Center Press

מהדורות

1

עמודים

375

ISBN

9780970950789

מקור הנתונים: Wikidata