Design for Six Sigma for Service

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

שנה

2005

שפה

English

הוצאה

McGraw-Hill Professional

מהדורות

3

עמודים

512

ISBN

9780071445559

מקור הנתונים: Wikidata