Emotional labor in the 21st century

"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--

שנה

2012

שפה

English

סדרה

Organization and management -- 48

הוצאה

Routledge Academic

מהדורות

9

עמודים

323

ISBN

9781848729490

מקור הנתונים: Wikidata