Loyalty Myths

In Loyalty Myths, the authors have assembled 53 of the most common beliefs about customer loyalty -- all of them wrong or misconceived! Each of the beliefs in this book is debunked with real-world examples. While other books speak in platitudes; this book is the only one to validate each proposition with real data. Granted unprecedented access to customer records from a variety of multi-national corporations. Through these records, Ipsos Loyalty was able to precisely track the impact of this customer-centric construct on actual purchasing behavior. The authors' findings and conclusions will stun business leaders around the world. The lessons learned from these provide a true guide for the proper use of customer loyalty.

שנה

2005

שפה

English

הוצאה

John Wiley & Sons, Ltd.

מהדורות

1

ISBN

9780471746836

מקור הנתונים: Wikidata