Measure What Matters to Customers

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

שנה

2006

שפה

English

הוצאה

Wiley

מהדורות

7

עמודים

208

ISBN

9780471752943

מקור הנתונים: Wikidata