Our Dreams of Excellence

SAGE Encyclopedia of Quality and the Service Economy

Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution

Selected Papers from the 16Th Qmod-Icqss Conference

Selected Papers from the Qmod Conference 2007. the TQM Journal

From Learnability and Innovability to Sustainability

Selected Papers from the International Conference on Quality and Service Sciences, Verona 2009 (A Combined Conference on the Yearly QMOD and Toulon-Verona Conferences)

Tqm Journal, Issue 2

Measuring and Diagnosing Excellence in Services

Selected Papers from the 10th International QMOD Conference

Journal of Management History