The business relationship management handbook

The business process management guide

Itil v3 factsheet benchmark guide

Organizational behavior and leadership management essentials

Knowledge management and itil v3

A complete guide to cloud computing

Release and deployment of production-ready software

ITIL practitioner agree and define (IPAD) all-in-one SLA exam guide and certification work book

Knowledge management best practice workbook

Virtualization, the complete cornerstone guide to virtualization best practices

Outsourcing best practices