Training library staff and volunteers to provide extraordinary customer service

A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.

שנה

2006

שפה

English

הוצאה

Neal-Schuman Publishers

מהדורות

1

עמודים

160

ISBN

9781555705602

מקור הנתונים: Wikidata