Emily Yellin
Your call is (not that) important to us
Emily Yellin · 2009
על הספר
An assessment of the reasons for poor-quality call-center customer service. Evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates.
פרטי הספר
- שנה
- 2009
- שפה
- English
- הוצאה
- Free Press
- מהדורות
- 1
- עמודים
- 291
- ISBN
- 9781416546894
מקור הנתונים: Wikidata
