Andrew Hiles

The Definitive Handbook of Business Continuity Management

The Complete Guide to IT Service Level Agreements

Reputation Management

Service Level Agreements

E-Business Service Level Agreements

The definitive handbook of business continuity management

Help Desk Framework CD-ROM

BCM Framework CD-ROM for Business Continuity Management (Business Continuity Management Series)

Creating a Customer-Focused Help Desk

Service Level Agreements by Andrew Hiles, Hon FBCI, EloSCM

Creating and Maintaining Resilient Supply Chains

Business Continuity Management

Reputation Management Middle East Ed

The definitive handbook of business continuity management

The definitive handbook of business continuity management

Business Continuity

Enterprise Risk Assessment and Business Impact Analysis

Business Continuity Management Framework