Shirley Lacy

Shirley Lacy

3 books in the database

Books

Passing your ITIL® intermediate examsShirley Lacy

Passing your ITIL® intermediate exams

Shirley Lacy · 2010

Passing Your ITIL Intermediate Exams [PDF]Shirley Lacy

Passing Your ITIL Intermediate Exams [PDF]

Shirley Lacy · 2010

Configuration managementShirley Lacy

Configuration management

Shirley Lacy · 2010

Co-authored books and collections

Books that list Shirley Lacy among their authors but not as the lead author: co-written works, collections and compilations.

Finance for service managersJenny Dugmore

Finance for service managers

Jenny Dugmore · 2006

Integrated service managementJenny Dugmore

Integrated service management

Jenny Dugmore · 2006

Capacity managementJenny Dugmore

Capacity management

Jenny Dugmore · 2006

Achieving ISO/IEC 20000Jenny Dugmore

Achieving ISO/IEC 20000

Jenny Dugmore · 2006

Manager's Guide to Service ManagementJenny Dugmore

Manager's Guide to Service Management

Jenny Dugmore · 2004

Managing end-to-end serviceJenny Dugmore

Managing end-to-end service

Enabling ChangeJenny Dugmore

Enabling Change

Jenny Dugmore · 2006