A complaint is a giftJanelle Barlow
A complaint is a gift
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About the book
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
Book details
- Year
- 1996
- Language
- English
- Publisher
- Berrett-Koehler Publishers
- Editions
- 2
- ISBN
- 9781576755822
Data source: Wikidata
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