Advocacy required
Stephen M. Gower · 2000
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About the book
A book about advocacy that will inform the reader of how to transform your customer into your number one sales ally. It is based upon four "givens" - sales and customer service techniques in general are inadequate at their strongest and seriously lacking at their weakest; for the most part, what we are currently doing is aggravating the situation, not alleviating the situation; there is a better way - a much better way; advocacy mandates that we catch both our team members and our customers with pleasant surprises.
Book details
- Year
- 2000
- Language
- English
- Publisher
- Lectern Pub.
- Editions
- 1
- Pages
- 207
- ISBN
- 9781880150009
Data source: Wikidata
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