Borders in Service
Kiran Mirchandani, Winifred Poster · 2016
Where to buy
Amazon’s price changes daily, so the most accurate place to see it is there, at the moment you buy.
View on AmazonAbout the book
"Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India, this collection explores the experiences of call centre workers in many of the newly emerging hubs of transnational service work."-- "In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work."--
Book details
- Year
- 2016
- Language
- English
- Publisher
- University of Toronto Press
- Editions
- 4
- Pages
- 288
- ISBN
- 9781487520595
Data source: Wikidata
