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Business for the 21st century

François Dupuy · 2011

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About the book

"Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control"--

Book details

Year
2011
Language
English
Publisher
Palgrave Macmillan
Editions
1
Pages
204
ISBN
9780230292635

Data source: Wikidata

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