Ralph F. Smith
Business process management and the balanced scorecard
Ralph F. Smith · 2007
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Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
Book details
- Year
- 2007
- Language
- English
- Publisher
- John Wiley & Sons
- Editions
- 3
- Pages
- 227
- ISBN
- 9780470047460
Data source: Wikidata