Call Center OperationsBecki Hack
Call Center Operations
Becki Hack, Peggy Newton, Trip Wyckoff · 2000
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About the book
As one of the titles in the APQC's Passport to Success series, this book provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations -- and supported by examples of best practices and tips from actual practitioners -- this book will guide readers in their own call center efforts. - Back cover.
Book details
- Year
- 2000
- Language
- English
- Publisher
- Amer Productivity Center
- Editions
- 1
- Pages
- 63
- ISBN
- 9781928593232
Data source: Wikidata