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Call Center Technology Demystified

Lori Bocklund, Dave Bengtson · 2002

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About the book

Call Center Technology Demystified clarifies the sometimes complex and often confusing array of technologies that enable call center success. This book will lead you through the labyrinth of customer contact technology jargon, common misperceptions and marketing hype to help you align technology with business needs and optimize your technology investments. - Back cover.

Book details

Year
2002
Language
English
Publisher
Call Center Press
Editions
1
Pages
375
ISBN
9780970950789

Data source: Wikidata