Continual Service Improvement Itil, Version 3 (Itil)George Spalding
Continual Service Improvement Itil, Version 3 (Itil)
George Spalding · 2007
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About the book
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Book details
- Year
- 2007
- Language
- English
- Publisher
- Stationery Office
- Editions
- 1
- Pages
- 221
- ISBN
- 9780113310494
Data source: Wikidata
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