Customer What?
Ian Golding · 2018
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About the book
Part practice handbook, part novel, part therapy, Customer What? is divided into four sections – each contains an overview of what needs doing; a set of practical activities and approaches to help you do it; and a story or two to illuminate your path. The fundamentals – essentials for success. Culture – connecting people to the strategy, and creating the right conditions for action. Making it happen – tools and tactics for delivering the strategy. Sustaining – continuously advocating for change. This book will help you understand where you are now, and find the right way to move forward.
Book details
- Year
- 2018
- Language
- English
- Publisher
- CreateSpace Independent Publishing Platform
- Editions
- 1
- Pages
- 187
- ISBN
- 9781527222168
Data source: Wikidata