Dealing with difficult peopleRoy C. Lilley
Dealing with difficult people
Roy C. Lilley · 2010
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About the book
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
Book details
- Year
- 2010
- Language
- English
- Publisher
- Kogan Page
- Editions
- 2
- ISBN
- 9780749456603
Data source: Wikidata
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