Delivering satisfaction and service quality
Hernon, Peter., Peter Hernon, John R. Whitman · 2000
Where to buy
Amazon’s price changes daily, so the most accurate place to see it is there, at the moment you buy.
View on AmazonAbout the book
"Step-by-step, Delivering Satisfaction and Service Quality will show you how to implement a unique and effective customer service plan that ensures the satisfaction and loyalty of your customers. Written by two experts, this resource will help you to understand the expectations of your customers; devise a customized plan that directly relates to customer needs; and use technology to achieve your goals, analyze your data, and present your results." "In a time when information needs are changing every day, Delivering Satisfaction and Service Quality offers practical and proven strategies for building long-term loyalty to the library."--Jacket.
Book details
- Year
- 2000
- Language
- English
- Publisher
- American Library Association
- Editions
- 1
- Pages
- 181
- ISBN
- 9780838907894
Data source: Wikidata
