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Design for Six Sigma for Service

Kai Yang · 2005

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About the book

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

Book details

Year
2005
Language
English
Publisher
McGraw-Hill Professional
Editions
3
Pages
512
ISBN
9780071445559

Data source: Wikidata

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