Designing the Customer-Centric Organization

Designing the Customer-Centric Organization offers today??'s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

First sentence: The product-centric mind-set is an entrenched one and, like the pit bull, does not relinquish dominance easily.

Year

2005

Language

English

Publisher

Jossey-Bass

Editions

5

Pages

208

ISBN

9780787979195

Data source: Wikidata