From Baldrige to the Bottom Line

For years, top-level organizations have been using Baldrige-like criteria in reference to the top Baldrige award, not to apply for the award, but rather to attempt continuous improvement. Hutton focuses on the organizational assessment cycle and how to plan its stages so that quality changes occur.

First sentence: The first step in understanding the assessment process is to grasp the fundamental concepts that underpin this methodology, and the basic flow of a typical assessment.

Year

2000

Language

English

Publisher

ASQ Quality Press

Editions

1

Pages

348

ISBN

9780873894739

Data source: Wikidata