Hospitality management
Roy C. Wood · 2015
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Where are we going? The nature of hospitality management --What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector --Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality --Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality --So you give degrees to waiters? Hospitality management education --Conclusion: the proof of the pudding?
Book details
- Year
- 2015
- Language
- English
- Publisher
- SAGE
- Editions
- 1
- Pages
- 191
- ISBN
- 9781446246948
Data source: Wikidata
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