Managing Quality in e-Operations. Total Quality Management, Volume 15, Issue 3

International Journal of Public Sector Management

Delivering and Measuring Success In the Public Sector

Managing Business Processes for Corporate Sustainability. Business Process Management Journal, Volume 12, Issue 6

Managing Business Processes for Corporate Sustainability

E-learning @ the Workplace

E-Learning @ the Workplace. Journal of Workplace Learning, Volume17, Issue 5 6

Six SIGMA for Operational Excellence. Total Quality Management, Volume 16, Issue 4

Managing Quality in E-operations