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Measure What Matters to Customers

Ronald J. Baker · 2006

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About the book

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

Book details

Year
2006
Language
English
Publisher
Wiley
Editions
7
Pages
208
ISBN
9780471752943

Data source: Wikidata

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