Public services delivery
Anwar Shah · 2005
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About the book
Focuses on measuring government performance in the delivery of public services. Presents ideas on the measurement of the whole of government performance and for selected sectors. Addresses two issues: (a) whether the public manager is delivering services consistent with citizen preferences; and (b) whether the public manager is providing services of a given quality in the least-cost manner.
Book details
- Year
- 2005
- Language
- English
- Series
- Public sector, governance, and accountability series
- Publisher
- World Bank
- Editions
- 1
- Pages
- 219
- ISBN
- 9780821361405
Data source: Wikidata
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