Lionel E. Stebbing
Quality Management in the Service Industry
Lionel E. Stebbing · 1991
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Although quality management originated in the manufacturing industry, most of the techniques are equally applicable to service organizations. This book covers profitability and efficiency, quality costs and the development of a quality system, as well as itemizing the main elements of such a system. Users from all areas of the service industry will find it invaluable. Other topics covered include a look at the need for documentation, the why, how and wherefore of audits and a discussion of quality circles and problem solving techniques.
Book details
- Year
- 1991
- Language
- English
- Publisher
- Ellis Horwood Ltd
- Editions
- 1
- Pages
- 178
- ISBN
- 9780137471485
Data source: Wikidata