Special issue on service excellence

It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures and it seems that serviceorganisations have various problems anddifficulties in developing a sustainableapproach towards service excellence.

Year

2002

Language

English

Series

Managing service quality -- v. 12, no. 3

Publisher

Emerald

Editions

1

ISBN

9781845447113

Data source: Wikidata