The trusted advisor
David H. Maister, Charles H. Green, Robert M. Galford · 2001
Where to buy
Check today’s price on Amazon. We do not show prices because they change daily.
View on AmazonAffiliate link. As an Amazon Associate we earn from qualifying purchases.
About the book
"Maister, Green, and Galford enrich our understanding of trust - yet they have also written a practical book. Using their model of "The Trust Equation," they dissect the rational and emotional components of trustworthiness. They detail five distinct steps you must take to create a trust-based relationship. Each step - engage, listen, frame, envision, and commit - is described in distinct chapters. The book is peppered with pragmatic "top ten" lists aimed at improving advisors' effectiveness that can be put to use instantly. It also includes a trust self-diagnostic in the appendix." "This book will be welcomed by the inexperienced advisor and the most seasoned expert alike."--BOOK JACKET.
Book details
- Year
- 2001
- Language
- English
- Publisher
- Touchstone
- Editions
- 3
- Pages
- 240
- ISBN
- 9780743212342
Data source: Wikidata
More by David H. Maister
