The ultimate questionFrederick F. Reichheld
The ultimate question
Frederick F. Reichheld · 2006
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About the book
Based on extensive research, 'The Ultimate Question' shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.
Book details
- Year
- 2006
- Language
- English
- Publisher
- Harvard Business School Press
- Editions
- 1
- Pages
- 211
- ISBN
- 9781591397830
Data source: Wikidata
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