The virtual reference handbookDiane K. Kovacs
The virtual reference handbook
Diane K. Kovacs · 2007
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About the book
This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.
Book details
- Year
- 2007
- Language
- English
- Publisher
- Facet Pub.
- Editions
- 2
- Pages
- 132
- ISBN
- 9781856046268
Data source: Wikidata
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