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Thriving under fire

John Faisandier · 2009

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About the book

"Angry and upset customers are a challenge to any business. They cause stress for staff and, if not handled well, customers will tell others about their negative experiences. This book provides practical solutions to help you respond effectively to difficult customers and remain relatively stress-free, while giving good service."--South Pacific Books.

Book details

Year
2009
Language
English
Publisher
Steele Roberts
Editions
1
Pages
149
ISBN
9781877448669

Data source: Wikidata