Julie Todaro
Training library staff and volunteers to provide extraordinary customer service
Julie Todaro, Mark L. Smith · 2006
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A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Book details
- Year
- 2006
- Language
- English
- Publisher
- Neal-Schuman Publishers
- Editions
- 1
- Pages
- 160
- ISBN
- 9781555705602
Data source: Wikidata
