Emily Yellin
Your call is (not that) important to us
Emily Yellin · 2009
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View on AmazonAbout the book
An assessment of the reasons for poor-quality call-center customer service. Evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates.
Book details
- Year
- 2009
- Language
- English
- Publisher
- Free Press
- Editions
- 1
- Pages
- 291
- ISBN
- 9781416546894
Data source: Wikidata
