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Peggy Carlaw

4 books in the database

Books

The Big Book of Customer Service Training Games
Peggy Carlaw · 2008
The big book of customer service training games
Peggy Carlaw · 2007
Big Book of Sales Games
Peggy Carlaw · 1999
Big Book of Customer Service Training Games
Peggy Carlaw · 1998

Co-authored books and collections

Books that list Peggy Carlaw among their authors but not as the lead author: co-written works, collections and compilations.

Managing and Motivating Contact Center Employees
Malcolm Carlaw · 2002