Customer Success Operations

Volume V of Principles of Practice. A renewal date tells you what already happened. The customer decision was made much earlier, frequently before any money changed hands, and it degraded through every touch point in between. Volume V builds a health reading anchored on outcomes rather than on opinions, numbered and consistently defined, taken at every touch point from first awareness through to advocacy.

Year

2026

Language

English

Series

Principles of Practice, Volume V

Publisher

National Board of Operations Professionals

Editions

1

Pages

120

ISBN

9798952466043

Data source: Wikidata