Improving your measurement of customer satisfactionTerry G. Vavra

Improving your measurement of customer satisfaction

Name: Improving your measurement of customer satisfaction
ISBN: 9780873898300

Terry G. Vavra · 1997

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About the book

Details gaining access to a customer base, assessing performance via survey design and data collection, analytical and graphing tools for reporting, and linking satisfaction to business objectives.

Book details

Year: 1997
Language: English
Publisher: Quality Press
Editions: 1
ISBN: 9780873898300

Data source: Wikidata

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