Peak Performance

"In Peak Performance, Jon Katzenbach draws from a study of twenty-five enterprises from a range of industries to show how the best organizations harness and maximize the positive emotional energy of their workforces. Pointing to detailed case studies, he reveals that in spite of dramatic differences in business priorities, marketplace dynamics, and leadership philosophies, every company - whether airline, software producer, or restaurant chain - consistently pursued one or more of five distinct paths in building and sustaining exceptional levels of employee performance."--BOOK JACKET.

First sentence: In my first meeting with Steve Messana, senior vice president of Human Resources at The Home Depot, he captured the power of frontline commitment in the following simple statement: We encourage all of our people to come up with their own ideas to capture the customer's attention, and to try them out-there's no need for approval here.

Year

2000

Language

English

Publisher

Harvard Business School Press

Editions

1

Pages

304

ISBN

9780875849362

Data source: Wikidata