Roland T. Rust
Roland T. Rust
11 ספרים במאגר
ספרים
Customer equity managementRoland T. Rust
Customer equity management
Roland T. Rust · 2004
E-ServiceRoland T. Rust
E-Service
Roland T. Rust · 2002
Driving customer equityRoland T. Rust
Driving customer equity
Roland T. Rust · 2000
Service qualityRoland T. Rust
Service quality
Roland T. Rust · 1993
Handbook of Service Marketing ResearchRoland T. Rust
Handbook of Service Marketing Research
Roland T. Rust · 2014
Customer Equity ManagementRoland T. Rust
Customer Equity Management
Roland T. Rust · 2004
E-ServiceRoland T. Rust
E-Service
Roland T. Rust · 2002
Instructor's resource book to accompany Rust/Zahorik/Keining Service marketingRoland T. Rust
Instructor's resource book to accompany Rust/Zahorik/Keining Service marketing
Roland T. Rust · 1996
Return on qualityRoland T. Rust
Return on quality
Roland T. Rust · 1994
Feeling EconomyRoland T. Rust
Feeling Economy
Roland T. Rust · 2021
Maximaliseren van klantenrelatiesRoland T. Rust
Maximaliseren van klantenrelaties
Roland T. Rust · 2001